Data privacy and security are of great importance at Jimdo. For this reason, we have created this information page on security, which serves as a comprehensive source of information for all questions regarding security on our platform. On this page, you will find extensive information about the security of our services, such as our data security protocols, how we encrypt data, and what other technical and organizational measures we use to protect your user data.

The publication of this information page demonstrates our commitment to transparency and openness regarding our security practices. We firmly believe that as a user, you have the right to know how we protect your data. Furthermore, it is important to us to strengthen your awareness and understanding of digital security.

Our primary goal is for you, as a Jimdo user, to have full confidence in our security measures. With this detailed information, we want to relieve you of any concerns about security so that you can fully focus on designing your website and running your business.

Secure infrastructure and ISO 27001 and SOC2 certified data centers

Our services and databases are hosted in AWS Cloud data centers in Ireland. These centers meet the highest security certifications and ensure that your data is reliably protected. Access to our production systems requires authentication and is strictly limited to authorized personnel. In addition, these systems are constantly updated with the latest security patches and we enforce an appropriate backup policy for all data. In addition, our team of IT and security experts carry out regular checks to identify potential vulnerabilities and ensure the security of our services and user data.

Protection against cyber threats

We work with leading global providers to detect and prevent potential cyberattacks to keep our services and products stable and accessible. 

AES-256 encryption and authorization

We use state-of-the-art encryption standards for all data communication and storage to ensure your data is always secure. Internal access to critical systems requires multi-factor authentication and can only be done via an encrypted VPN connection.

Payments and transactions - PCI DSS certified

Jimdo is certified by the international PCI Security Standards Council (PCI DSS), which guarantees the security of all financial transactions on our platform.

Professional security team

We have a highly professional security team that constantly monitors and improves our security standards. In addition, we have installed electronic locking systems in our offices and access is strictly reserved for authorized personnel.

Third party services

Every third-party provider we work with goes through a rigorous screening process to ensure they meet our high data protection and security standards.

Bug detection and penetration testing

We provide a secure way for security researchers to test our services and report potential security vulnerabilities. We also conduct internal testing and external penetration testing to ensure the security of our services.

Company-wide policies and procedures

Our security policies comply with general industry standards and are updated regularly. All our employees, partners and service providers are obliged to comply with these guidelines and regular audits are carried out.

Trainings and raising awareness

All employees undergo IT security and data protection training at least once a year. There is also an awareness program that provides regular information on new security threats and strategies for identifying potential dangers such as phishing emails.

Mobile working and access policies

We have strict access and authentication policies in place for all our systems. This policy ensures the security of data when our employees are working remotely.

Continuous improvement and secure software development lifecycle

We use state-of-the-art tools and technologies to ensure robust security for our services. Security and data protection requirements are considered at every stage of product development.

How can you improve the security of your account and Jimdo products?

As a user, you also have a responsibility for the security of your data. This can be achieved through simple measures such as setting secure passwords for your user account and keeping them confidential.