The Digital Services Act requires online platforms like ours to ensure a higher level of accountability, particularly around illegal content, user privacy, and data protection. This report outlines our efforts and key metrics related to these obligations. This transparency report is published in compliance with Article 13 of the Digital Services Act (DSA). As an intermediary service provider, we are required to provide detailed information about our activities regarding illegal content and internal complaint mechanisms.
Date: 28.02.2025
Prepared by: Jimdo Legal Team
Reporting Period: 01.01.2023 - 31.12.2024
Contact: If you have any questions in regards to this report or complaint handling at Jimdo in general please contact abuse@jimdo.com.
Content Moderation Activity Report
Orders from Authorities in the EU on Illegal Content
- Total Number of Orders: 1
- Categorization by Type of Illegal Content: Hate Speech
- Average Time to Take Action: 0,75 days from receiving report to blocking website
Notices (Notice-and-Action Mechanism)
- Total Number of Notices: 985
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Categorization by Type of Illegal Content:
- Trademark Violation: 9
- Copyright Violation: 12
- Phishing: 939
- Fake Shop: 6
- Youth Protection Violation: 7
- Incorrect or missing imprint: 8
- Personal Rights: 2
- Hate Speech: 1
- Libel: 1
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Basis for Action:
- On the Basis of Terms Of Service: 985
- On the Basis of Law: 1
- Average Time to Take Action: 0,75 days
Complaints through Internal Complaint Handling System
- Total Number of Complaints Received: 15
- Number of Complaints Resolved: 15
- Average Resolution Time: 0,75 days
At Jimdo, we are committed to maintaining a transparent and efficient process when handling requests from authorities in the European Union regarding illegal content. Over the past year, we have consistently adhered to the regulatory framework set by the Digital Services Act (DSA and our internal, high standards. Our team ensures swift and thorough responses to each request, categorizing and addressing the content in accordance with both legal requirements and our internal policies. With a dedicated Legal Support team and streamlined processes, Jimdo has been able to achieve an average response time of 0,75 days reflecting our commitment to prompt and responsible action.