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Right to Erasure (Article 17 GDPR)

Deleting the data of Jimdo Users

In accordance with the applicable legislation, the GDPR and the Jimdo Privacy Policy, you have certain rights with respect to your personal information. In particular, you have the  right to information(access), correction, transferability or deletion of their data. You, as a  Jimdo user also have the right to object to certain processing of your data.

You also have the right to contact Jimdo and request that Jimdo delete your personal information,that we process. Of course the general exception to this, where Jimdo is legally obliged to save certain data for certain periods of time, applies.

 

Jimdo gives you control over your own data

You can directly request the processing or the deletion of your data via the Dashboard, your user account or in edit mode. Below you will learn how you can directly delete, rectify and access your personal information.

 

“Free” Jimdo Products

We store the following personal data on users of non fee based Jimdo products, e.g. Jimdo Free:

  • The sign up data for your Jimdo account/website
  • The name you entered for your Jimdo account.
  • The email address you used to create your Jimdo account or page (s).
  • The contents of your Jimdo page
  • Your registration for the jimdo newsletter
  • Your support history

Here is how to go about deleting this personal data:

  • Sign in to your Jimdo account.
  • Delete all your free Jimdo pages via the Dashboard. Click on the three dots behind the name of the pages and choose "Delete".
  • After deleting your pages, click Profile in Dashboard menu
  • Remove the tick in the settings for sending the newsletter and save.
  • Alternatively, search our last newsletter in your email account and click on the "unsubscribe from newsletter" link.
  • After doing this, click on the button "Delete account" in the settings and confirm that you want to delete your account.

If you have any questions, please send them directly to: support@jimdo.com.

 

Fee-based Jimdo products

If you use any of our feebased Jimdo products we store the following personal data on you:

  • The name you entered for your Jimdo account.
  • The e-mail address you used to create your Jimdo account or page (s) and your subscription to the newsletter.
  • Your company name (optional)
  • Your first and last name
  • Your full address
  • Your telephone number (optional)
  • Your/The company’s tax number
  • The contents of your Jimdo page
  • Your data for the registration of domains
  • Your payment details
  • Your support history

Here is how to go about deleting this personal data:

  • Sign in to your Jimdo account.
  • Send us a message to datenschutz@jimdo.com and list off the names of the Jimdo sites you wish to delete. We will cancel your subscription(to term end) immediately.
  • When you cancel your fee based pages, they will be converted into free Jimdo pages and you can delete them as described above.
  • After deleting your pages, click Profile in Dashboard menu
  • Remove the tick in the settings for sending the newsletter and click on “save”. Alternatively, you can search for our last newsletter in your email account and click on the "unsubscribe from newsletter" link.
  • After doing this, click on the button "Delete account" in the settings and confirm that you wish to delete your account.

If you have any questions, please send them directly to: support@jimdo.com

 

Please note:

As described in the Jimdo Privacy Policy, we store accounting records for a period of ten years and business letters, i.e. any message relating to the preparation, performance or cancellation of a business contract, for a period of six years. We hereby fulfill our statutory storage obligations according to § 257 Para. 1 of the Handelsgesetzbuch (German Commercial Code) and § 147 Para. 1 Abgabenordnung (The Fiscal Code of Germany). The period begins with the end of the calendar year in which the business letter was received or sent or the accounting document was created. The legal basis for this is Art. 6 para. 1 lit. c GDPR.

Of course you have the right to request the deletion of your data (except for data that we are legally obliged to store). In order to do so please contact us from the email address verified for your account and send your request directly to privacy@jimdo.com.

 

Deletion of data from visitors of websites created with Jimdo

Objection to Google Analytics data processing

The collection of data by Google Analytics can be revoked or prevented, at any time for the future. In order to do so the person concerned must set an opt-out cookie, which then prevents the processing of their data upon future visits to the site.

Additional information on how Google handles personal data in its advertising network can be found here: Advertising and Privacy

 

Deleting Shop Orders

As regards customers and interested parties who wish to exercise their Right to information and access, the Jimdo user is the responsible body for the protection of data subjects’ rights. For more information, please see the Jimdo Data Processing Agreement. The storage and/or deletion of shop orders is entirely the responsibility of the Jimdo user, who is a separate and independent "controller" of the data.

In order to delete a shop order from the archive, the Jimdo user must first mark the order as unpaid and can then delete the order from the order’s list.

 

Deleting Messages sent via your Contact Form

You can delete the transmitted messages and data in the form archive of your Jimdo page. Click on Menu> Settings> Form Archive.

 

The General Deletion of Log-Information(Log files)

When visiting a Jimdo page, the Jimdo servers automatically save the information that the browser sends when that page is visited. This information includes the following:

  • the call (request)
  • the IP address (anonymized)
  • the browser type
  • the browser language
  • the date
  • the time of day

All of the above information is used for analyzing and maintaining the technical operation of the servers and network as well as assisting our anti-abuse measures as a whole, pursuant to Article 6 (1) (f) GDPR and our legitimate interest in improving the stability and functionality of our websites. Log-Information is automatically deleted after 7 days.

Please note that Jimdo is not legally obligated to keep a detailed activity log of Jimdo site users’ activities. Therefore, we do not track when, where and which exact changes have been made to a Jimdo page. For example, we do not track when and where on the website content was created, modified or deleted.