Table of contents
What is the Jimdo Companion?
The Jimdo Companion is your AI-powered assistant at Jimdo. It combines modern generative AI models with Jimdo’s data analytics to give you personalized recommendations, carry out tasks for you in your Jimdo account, and offer clear business advice. The Companion can make changes for you, for example to your website text, bookings, invoices, contacts or online store. It makes a change only after you approve it. You decide which suggestions to apply.
You can use the Companion in your Jimdo dashboard, in the sidebar of every Jimdo product, in the website editor and, if you turn it on, on WhatsApp.
Which data does the Companion use?
The Companion only works with data from your Jimdo account, such as your business profile, website content, short-term analytics data, contacts, bookings, invoices, orders and other information from the Jimdo products you use, anonymized industry benchmarks, and data from AI provider models. Jimdo limits the personal data processed to what is necessary for each specific function. This can include personal data of your own customers, for example names and contact details in your contacts or bookings. Jimdo processes this data on your behalf under our Data Processing Agreement.
Memory and chat history
The Companion remembers information across your conversations, for example your business goals, your preferences, the time you have available and the decisions you made. It saves what you tell it and what you do, not its own recommendations. The Companion tells you what it saved, and you can ask it to correct or remove this information. Please do not share sensitive information with the Companion, for example information about your health.
Companion on WhatsApp
If this feature is available for your website, you can turn on Companion updates on WhatsApp. For this, you give your consent and verify your phone number. On WhatsApp, the Companion regularly sends you business updates with a suggested next step, and also when something important happens in your business. You can chat with the Companion and approve tasks there. It is the same Companion with the same memory as in Jimdo.
Your messages on WhatsApp go through WhatsApp Ireland Limited (Meta). Meta processes them for us as a sub-processor, also in the USA. The terms and privacy policy of WhatsApp also apply when you use WhatsApp. You can turn off WhatsApp updates at any time in product where you turned it on.
Important limitations
The Companion does not change your content or settings without your approval. Changes you approve are real changes in your account. Some of them cannot be undone, for example when you delete a booking event.
Changes to your website are saved as a draft. They go live only when you publish your website.
Some changes inform other people, for example when you send an invoice or reschedule an appointment. Other changes do not, for example when you edit or delete an appointment. In these cases, please inform your clients yourself.
The chat function is limited to 50 messages per day. Only your own messages count, across all your chats. The limit resets at midnight UTC. On WhatsApp, a separate limit of 50 messages per day applies.
AI outputs may contain errors or unsuitable wording. Please review suggestions before you publish or send them.
Data protection & third parties
Jimdo uses external AI partners and has implemented contractual and technical safeguards. You can find these partners, for example our AI model provider, in our list of sub-processors . We have agreed that your inputs will not be used by these third parties to train or improve their models. Currently, Jimdo also does not use your data for training, but this may change in the future. If you don’t want Jimdo to use your content for internal training purposes, you can opt out by emailing privacy@jimdo.com or checking our Data Protection Policy.
Security, fairness & control
Jimdo regularly reviews the Companion for accuracy, fairness, and safety. We conduct monitoring, testing, and risk assessments and update models and rules to reduce known issues. Outputs are not manually reviewed before publication, but we do automatic monitoring and sample-based as well as case-specific human reviews, especially in security-related cases. We also check every message you send automatically to filter harmful or unsafe content.
Your rights & contact
You have the usual data subject rights (access, deletion, correction, objection). This includes the information that the Companion saved in its memory. For privacy questions, objections to training use, or any other concerns, contact us at privacy@jimdo.com. More details are available in our Data Protection Policy.
Quick FAQ
Why is the Companion different from ChatGPT?
In short: the Companion knows your business and tailors every recommendation to you. While ChatGPT gives general answers based on generic training data, the Companion uses your Jimdo account data (website, analytics, offers) and industry benchmarks, so its advice is specific to your business. It can also carry out tasks in your Jimdo account after you approve them.
Are my business and customer data safe?
Yes. The Companion only accesses data from your Jimdo account and, if you use it, your WhatsApp chat with the Companion. Jimdo applies data protection, security measures, and contractual agreements with external providers that meet EU standards. For questions about specific data processing, contact privacy@jimdo.com.
Can the Companion change my website or handle orders automatically?
Not automatically. The Companion can make changes for you, for example change the text and sections of your website, manage bookings, mark orders as shipped or cancel them, and create invoices or payment links. It does this only after you approve the change, in Jimdo or on WhatsApp. Website changes stay in draft until you publish your website. The Companion does not process payments itself.
Who checks the AI’s answers?
Answers are not routinely reviewed by humans. Jimdo performs monitoring, random checks, and targeted reviews in problematic cases. If something seems wrong, use the help and support options in your dashboard.
What if the AI produces something incorrect or inappropriate?
Review the output, use your own judgment, and adjust the text. You decide how to use AI results. If you encounter problematic content, report it via Support or to privacy@jimdo.com so we can investigate and improve.