Jimdo – Community Standards

We know legal texts can be complicated, so we’ve put together a summary of our Community Standards for you.

However, please note that the listed content represents only a small part of our Community Standards. They do not replace the full standards and are not legally binding. Therefore, please also read the full Community Standards!

Introduction

Jimdo offers you an online service to create websites with optional online stores through a simple modular system. We unleash the power of self-employed individuals and aim to provide you with the tools to express yourself creatively, expand your reach, and advance your business!

Over 30 million websites have already been created with Jimdo, each as unique as the person behind it.

At Jimdo, we are aware of our responsibilities and strive to allow every user to express themselves freely. However, this freedom ends when it comes to violations of applicable laws, the endangerment of children and youth, or the infringement of third-party rights.

Jimdo provides a platform for fair and lawful business activities. Illegal offerings are not allowed and will be deleted as soon as we become aware of them. Jimdo stands for respectful, violence-free, and discrimination-free interactions. Websites that violate this principle and may even be criminally relevant will not be tolerated and, in individual cases, will be reported to the authorities.

As part of this responsibility, we have developed our globally applicable Community Standards for all Jimdo customers, describing what content is not permitted on websites. These Community Standards are part of our Terms of Service (TOS). By using Jimdo’s services, you agree to comply with these standards and our TOS.

1. Reporting Violations of Jimdo’s Terms of Service and Community Standards

Violations of Jimdo’s Terms of Service and Community Standards can be reported at any time to the email address abuse@jimdo.com. Alternatively, you can use the reporting forms available in the Jimdo Legal Center.

2. Contact Point According to EU Regulation 2021/784 (TCO)

The EU TCO Regulation 2021/784 came into effect on June 6, 2021. Its purpose is to combat and reduce the dissemination of terrorist content online within the EU and ensure its prompt removal from the internet.

Jimdo provides a communication channel for requests from authorities in EU member states under this regulation to which content can be submitted in German or English. Please contact us under abuse@jimdo.com to learn more. Support inquiries directed to this address will not be answered or forwarded.

3. Netiquette

At Jimdo, we place great importance on respectful and constructive exchanges—whether between Jimdo and our customers or between customers and visitors to their websites. Regardless of the context—whether technical questions, content discussions, or general inquiries—we kindly ask you to maintain a polite and respectful tone at all times.

We understand that challenges or issues can be frustrating and are committed to doing everything in our power to support you. At the same time, we expect all members of the Jimdo community to treat other users and Jimdo staff with respect and kindness. Please ensure your inquiries, contributions, and discussions are always conducted in a constructive and polite manner.

Offensive, derogatory, or discriminatory comments, attacks, and disrespectful messages will not be tolerated—whether directed at Jimdo, other users, or website visitors. Such behavior may lead to restrictions or termination of the business relationship.

4. Violence and Endangerment

Jimdo stands for universal human rights and is committed to protecting the dignity and physical and mental well-being of all individuals. Therefore, content published on Jimdo websites must never aim to endanger or undermine physical or mental well-being. Strictly prohibited are any depictions, encouragement, glorification, or promotion of:

• Self-harm,
• Eating disorders,
• Suicide,
• Sexual, emotional, or physical violence and exploitation,
• Violent crimes,
• Drug use,
• Abuse or mistreatment,
• Harassment and bullying,
• Violations of privacy, such as doxing,
• Depictions of violence, including gore, mutilations, corpses, or animal remains.

5. Hate Speech and Discrimination

Jimdo supports freedom of expression, openness, and tolerance. We acknowledge that opinions may differ and encourage open discussions and diverse discourse. However, it is essential that individuals are not insulted or demeaned, and no groups or minorities are defamed, marginalized, incited against, or threatened with violence.

Content on Jimdo websites that disseminates discrimination, exclusion, defamation, insults, slander, hate, incitement, threats of violence, or calls for violence (“hate speech”) based on the following characteristics is not tolerated:

• Gender identity,
• Sexual orientation,
• Origin,
• Ethnicity,
• Social status,
• Religion,
• Language,
• Disability,
• Appearance,
• Political affiliation.

6. Dissemination of Falsehoods (“Fake News”)

Publishing demonstrably false, potentially misleading, or unproven claims about scientific, societal, medical, political, or other topics, as well as the dissemination of information that could harm or mislead the public (“fake news”), is not permitted on Jimdo websites. This includes, but is not limited to:

• Spreading fabricated news or manipulated visual material to draw attention,
• Misinformation about the purported effects or dangers of medications, remedies, or vaccines,
• Unproven and harmful statements regarding climate change or environmental science,
• Claims denying the existence of the Federal Republic of Germany or advocating against its institutions (“Reichsbürger” ideologies),
• Conspiracy theories that are potentially dangerous, harmful, or demonstrably false.

7. Protection of Minors

Jimdo is committed to adhering to youth protection regulations and ensuring the safety of children and adolescents. Content that could impair the development of minors or poses a risk of making them victims of violence or (sexual) abuse is strictly prohibited. Website operators must ensure their content is not harmful to minors. Since the Jimdo website builder does not support technical age verification measures, the publication and offering of content harmful to minors are generally not permitted on Jimdo websites. We are particularly committed to protecting children and youth online and take decisive action against websites that:

• Offer films and video games that have not been rated by the FSK (Freiwillige Selbstkontrolle der Filmwirtschaft) or USK (Unterhaltungssoftware Selbstkontrolle),
• Promote or distribute media labeled “No Youth Release,” “Rated 18,” “FSK 18,” or “USK 18,”
• Publish nude images (with the exception of artistic nude depictions),
• Offer services with a sexual context, such as prostitution, escort services, or webcam shows,
• Distribute pornographic material, including videos, images, texts, magazines, books, comics, naturist publications, or non-youth-appropriate anime/manga publications,
• Feature sadistic or masochistic acts, fetish material, or extreme depictions of violence,
• Publish, distribute, or offer child and/or youth pornography,
• Share instructions or content that promotes or glorifies the sexual abuse of children,
• Facilitate the distribution of sex dolls resembling children,
• Publish media featuring minors who are not fully clothed, including model photos and videos,
• Violate the UN Convention on the Rights of the Child,
• Contain drawings, animations, or other artistic depictions of children and adolescents that fall into the above categories.

8. Drugs and Narcotics

Drugs and narcotics include all plant-based, chemical, and synthetic products and substances as defined in §1 Abs. 1 in conjunction with Schedules I to III of the Narcotics Act (BtMG), which have intoxicating or mind-altering effects and are considered potentially harmful or subject to abuse, as well as new psychoactive substances, also known as “legal highs.” The use of Jimdo services to:

• Enable or promote the sale, mediation, or advertising of such substances outside legally defined frameworks (e.g., under the Cannabis Act [CanG]),
• Share information or recipes for the production of such substances,
• Downplay, positively portray, or promote the use of such substances, is prohibited. 

This includes any accessories or items used for the production, consumption, or distribution of these substances. Content related to legally compliant cannabis cultivation clubs, which promote the collective, non-commercial cultivation of cannabis for personal use under legal regulations, is allowed within the framework of legal requirements.

9. Weapons and Related Items

The trading, mediation, and advertising of prohibited or regulated weapons, as well as items equivalent to weapons under the Weapons Act (WaffG), including accessories, parts, and ammunition, are not permitted on Jimdo websites. Prohibited activities also include:

• Providing information about prohibited or regulated weapons and related items, including accessories, parts, and ammunition,
• Distributing instructions for manufacturing weapons (e.g., via 3D printing) or modifying existing weapons, including instructions for performance enhancements or circumventing legal safety features,
• Promoting manufacturers, dealers, or distributing companies of weapons and weapon-related items,
• Depicting, glorifying, or promoting gun violence,
• Using Jimdo services to facilitate or establish contacts for weapons transactions.

10. Endangered Animal and Plant Species

Jimdo is committed to sustainable and mindful interaction with the planet and its ecosystems. Protecting animal and plant life is a priority to ensure the preservation of the earth’s biodiversity for future generations. Therefore, the trade of live animals is not allowed on Jimdo websites. Additionally, we prohibit websites that offer or mediate the sale of the following:

• Items made from endangered or threatened animal species (see Listed Animals, Appendix),
• Ivory or bones from ivory-bearing animals, including tusks, elk ivory, fossil ivory, and mammoth ivory,
• Services coordinating poaching of endangered animal species.

11. Sale of Regulated Goods and Special Services

If goods or services are subject to age restrictions, sellers must ensure that sales are made only to persons who meet the legally required minimum age. Access to such content must also be restricted through appropriate measures, such as age verification or age restrictions. Since the Jimdo website builder currently does not support implementing these requirements, users are prohibited from offering the following products and services on Jimdo websites:

• Plants or substances containing THC or CBD,
• Hemp seeds,
• Alcohol,
• Tobacco,
• Tobacco-like products (e.g., liquids, chewing tobacco, snuff) and devices intended for their consumption (e.g., e-cigarettes, vape pens),
• Anabolic steroids,
• Prescription-only medications,
• Pharmacy-only drugs.

12. Cryptocurrencies

Jimdo services may not be used to publish content that:

• Advertises or trades virtual currencies like Bitcoin, Ethereum, or other cryptocurrencies,
• Promotes or offers contracts for “mining” virtual currencies,
• Facilitates the purchase, sale, or trade of non-fungible tokens (NFTs) or other blockchain-based digital assets,
• Offers services for managing or storing cryptocurrencies, NFTs, or similar digital assets,
• Advertises or sells speculative offers or investment advice in cryptocurrencies, NFTs, or digital assets.

13. Fraudulent Activities and Unfair Competition

Jimdo supports fair and open competition and prohibits all practices that are anti-competitive or distort competition. Entrepreneurs and consumers must also be protected from fraudulent activities. Jimdo services may not be used to publish content that:

• Misleads entrepreneurs or consumers to gain an unlawful advantage,
• Promotes pyramid schemes, Ponzi schemes, multi-level marketing, or similar systems,
• Includes offers for gambling, lotteries, roulette systems, or sports betting,
• Disseminates unsolicited advertising (spam), including harassing email advertisements, chain letters, and content designed for search engine manipulation (SEO spam),
• Makes files or programs available for download that contain viruses, Trojans, keyloggers, or other malware that may impair the operation of hardware, software, or telecommunications devices,
• Distributes software or services designed for sending spam messages or collecting email addresses,
• Is used for phishing to illegally obtain login data or passwords for other websites, software, or services,
• Collects, uploads, or makes accessible credit card data, bank account details, personal contact information (e.g., phone numbers, email addresses, home addresses), social security numbers, or other confidential information without authorization,
• Sells items or content aimed at artificially increasing social media presence or reach, such as “clicks,” profile visits, “likes,” or subscribers,
• Offers memberships, vouchers, coupons, codes, virtual credits, or purported premium or VIP access,
• Provides content related to file sharing or serves as a directory for file-sharing content,
• Sells counterfeit or fake goods, such as counterfeit currency, fake stamps, clothing, shoes, electronics, and accessories.

14. Confidential, Official, or Legally Protected Documents

Jimdo websites may not be used to publish confidential, official, or legally protected documents that contain third-party personal data or violate the privacy, rights, or legal protections of others. This applies particularly to:

• Court rulings and orders (e.g., judgments containing sensitive personal data, unredacted case files),
• Documents and notices from authorities (e.g., tax notices, social benefit notices, official opinions),
• Police documents (e.g., investigation files, criminal complaints),
• Documents from ongoing procedures or investigations that are legally protected or confidential,
• Correspondence with lawyers, courts, or authorities containing sensitive or protected information,
• Other official and confidential documents whose publication could infringe on the rights of others.

15. Fake Documents

Jimdo websites may not be used to distribute, sell, or advertise fake documents. Publishing instructions for creating such forgeries is also prohibited. Particularly protected documents, whose forgery and distribution are forbidden on our platform, include but are not limited to:

• Vaccination and health certificates (e.g., vaccination records, health attestations),
• Identification documents (e.g., ID cards, passports),
• Driver’s licenses (e.g., licenses, permits),
• Criminal records (e.g., police clearance certificates),
• Exam and performance certificates (e.g., diplomas, training certificates),
• School and educational records (e.g., report cards, graduation certificates),
• Bank and financial documents (e.g., account statements, credit cards, bank certificates),
• Tax and income statements (e.g., tax notices, payslips),
• Insurance documents (e.g., insurance certificates, policies),
• Work and residence permits (e.g., work permits, residence titles),
• Commercial and business certificates (e.g., business registrations, trade registry extracts),
• Academic and professional qualifications (e.g., diplomas, licenses, certificates for professional practice),
• Building permits and official approvals (e.g., construction plans, permits),
• Weapons possession permits and licenses (e.g., gun licenses, hunting permits).

16. National Socialist and Incitement Content

Content that promotes National Socialist, right-wing extremist, or inflammatory ideology is incompatible with our platform’s values and is strictly prohibited. Any glorification, trivialization, or support of the Nazi regime is forbidden, and we take decisive action against such content. Prohibited on our platform are:

• Badges, medals, or honors associated with the Nazi dictatorship or National Socialist organizations,
• Items or content depicting Adolf Hitler or other senior Nazi officials, or featuring swastikas or other unconstitutional symbols,
• All items or content with symbols deemed unconstitutional,
• Digital content spreading hate, violence, or discriminatory ideologies, either directly or through hidden symbolism,
• Content that denies, glorifies, or trivializes the Holocaust, genocide, or events in concentration camps,
• Books, media, or other materials with discriminatory or demeaning content, including unannotated editions of Adolf Hitler’s “Mein Kampf” or war-glorifying writings,
• Content glorifying or trivializing National Socialism or affiliated organizations,
• Clothing brands and symbols recognized as identifiers of right-wing extremist groups,
• Items or content referencing extremist or unconstitutional organizations.

17. Glorification and Support of Extremist and Terrorist Groups

Any form of glorification, promotion, or support for extremist or terrorist organizations, including disseminating their symbols, slogans, flags, badges, images, or content, is strictly prohibited. This includes content supporting or glorifying groups classified as extremist or terrorist by domestic security services. Indirect support and promotion of events, activities, or content associated with such organizations are also forbidden. Religious content instrumentalized for political or extremist purposes, especially to justify or support violence, is likewise prohibited.

18. Advertising for Extremist and Unconstitutional Organizations

The creation of websites to advertise, promote, or support political organizations, groups, initiatives, or parties classified as extremist or unconstitutional by the Federal Office for the Protection of the Constitution or state-level constitutional protection authorities, or banned due to unconstitutional activities, is prohibited. This rule applies regardless of whether the classification or ban occurs at the federal or state level.

If a political organization, group, initiative, or party—entirely or in part—is classified as extremist or unconstitutional or is completely banned, Jimdo reserves the right to block websites connected to these entities and terminate the business relationship.

19. Intellectual Property

Jimdo places great value on protecting the intellectual property of creatives and innovators. Violations of intellectual property rights are not allowed on our platform and will be consistently addressed as soon as we become aware of them. Website operators are required to ensure their content does not infringe on third-party rights before publication. Intellectual property that must be respected on Jimdo websites includes, but is not limited to:

• Copyrights (e.g., on images, texts, music, and other creative works),
• Trademark rights (e.g., on logos, brand names, slogans),
• Patent rights (e.g., on inventions and technical developments),
• Rights to one’s name and likeness (e.g., photos of individuals or the use of names for commercial purposes).

20. Jimdo Infrastructure

To provide the best possible service to you and other users, maintaining the seamless operation of our systems is essential. Therefore, we do not tolerate Jimdo websites or activities targeting Jimdo systems that aim to:

• Overload the infrastructure, systems, or networks of Jimdo (e.g., through DDoS attacks),
• Disrupt or interrupt the operation of Jimdo’s services, servers, or networks,
• Access Jimdo services, user accounts, or content via scraping or crawling,
• Bypass or deactivate security measures through hacking, password mining, or other unauthorized methods,
• Interfere with Jimdo’s software or networks,
• Spread viruses, Trojans, or other harmful programs,
• Scan for vulnerabilities or security gaps in Jimdo systems,
• Acquire search engine keywords, pay-per-click keywords (e.g., Google AdWords), or domain names containing Jimdo trademarks or their variations,
• Share user IDs, passwords, or access data with third parties.

21. Content-Related Inquiries and the “Take-Down” Process

For identified or reported violations, Jimdo will take immediate action to address the issue and block the offending content. Depending on the type and severity of the violation, Jimdo reserves the right to block the website, terminate the contract, and pursue legal action.

If a violation is reported, Jimdo may contact the website operator to inform them of the issue and request the immediate removal of the content. If no response is received and the content is not removed, further steps may be taken, such as deactivating the website. The website operator always has the opportunity to respond to the complaint, for example, via email at abuse@jimdo.com.