Jimdo – Terms Of Service

For customers with a billing address in Switzerland, our Swiss Customer Terms of Service apply. For all other customers, our General Terms of Service apply.

We know legal texts can be complicated, so we’ve put together a summary of our Terms & Conditions of Service (TOS) for you.

Please note that the summary is just a small part of our TOS. It doesn’t replace the TOS in any way and is not legally binding.

Jimdo GmbH, Stresemannstr. 375, 22761 Hamburg, Germany (“Jimdo” or “we”) offers various online services (“Online Services” or “Service(s)”). In particular we enable users (referred to as the “User” or “you”), to create their own websites and online stores using a modular system, which are hosted by Jimdo and make use of the services arising in connection with the use of the website. We provide Users with the functionalities of the Online Services both individually and in a packaged format (each referred to as a “(Premium) Plan”). We also offer addons (individually referred to as an “Addon”) to supplement the (Premium) Plans.

The following Terms and Conditions of Service (“T&Cs”) apply to all agreements entered into between the User and Jimdo (also individually referred to as a “Party” and collectively as the “Parties”) regarding the use of the Online Services within the scope of the agreed services, (Premium) Plans and Addons (individually referred to as a “Contract”). In addition, further terms may apply to the use of individual services, (Premium) Plans and Addons which we agree with the User (“Supplementary Terms”) and, in the event of deviations, take precedence over the T&Cs.

A. Terms and Conditions of Service

1. Object of the Contract

1.1 You may use the agreed (Premium) Plans and Addons as well as other agreed services (collectively and individually referred to as “Services”) on the Jimdo Online Services.

1.2 You must create a user account (“Jimdo User Account”) and accept these T&Cs in order to use the Online Services. You can order both paid and free Services and, in particular, create, manage, and edit websites (individually referred to as a “Jimdo Website”) via the Jimdo User Account.

1.3 Further details about our Services and fees for (Premium) Plans and Addons can be found in our current Pricing List. The actual scope of the (Premium) Plan depends on the individual Plan selected.

1.4 If you order multiple (Premium) Plans or Addons a separate Contract will be entered into for each Plan/Addon.

1.5 We provide our Services to both consumers and entrepreneurs. When entering into this Contract, if you are acting for purposes that are predominantly outside your trade, business or profession, then you are acting as a consumer. We only offer our Services to consumers who are at least 16 years old.

2. Conclusion of the Contract when ordering (Premium) Plans and Addons

2.1 The Contract concluded between you and us occurs solely online. You therefore must create a Jimdo User Account or log in, and select a Service, i.e. a (Premium) Plan or an Addon. By clicking on the order button you are accepting these T&Cs and making us a binding offer to conclude a Contract.

2.2 We will then send you an email in which we will confirm receipt of your order and either accept or reject your order. The Contract(s) will only be concluded once we have sent an email stating our acceptance of the offer.

3. Jimdo’s Services, changes to these Services and subcontractors

3.1 We endeavor to provide the Online Services in a manner suitable for the agreed usage with reasonable economic expenditure. It is not feasible to guarantee the uninterrupted availability of the Jimdo Websites due to technical reasons and outside influences (such as non-availability of communication networks, interruptions to the power supply, software, and hardware defects). The current status of our system can be viewed at www.jimdo-status.com.

3.2 We operate the Online Services as a standard Service for a large number of Users and provide individual Users with the Online Services in the generally available version. We reserve the right to extend Services or functions, to make changes and deletions, and implement improvements, in particular when these represent technical advances and/or are necessary, and to prevent misuse. This also includes the temporary availability of new features provided in a test or beta version, which may be offered without any obligation to remain available permanently. We will only make these changes to Services provided in return for payment if these are reasonable for our Users or we are obligated to make such changes in accordance with the statutory provisions. You will not need to pay any additional costs as a result of such changes. If a change to the Online Services requires a change to the Contract, section 25 shall apply. The regulations in this section 3.2 do not apply unless we have expressly contractually agreed the provision of specific functions or content.

3.3 All of our Services that are offered free of charge, are provided “as is”. In such cases, we do not guarantee any specific functions or other features, in particular with regard to availability. Deviating from section 3.2, in the case of services offered free of charge, we may make changes to or update the Services provided to you free of charge without prior notice and without having to provide reasons.

3.4 For consumers: As a consumer you may terminate a Contract for Services that are paid for within 30 days without charge if the changes to the Online Services significantly impair your access to or the usability of the Online Services. In all other aspects the statutory guarantee rights shall apply.

3.5 For entrepreneurs: For our Services that are provided in return for payment we guarantee an average availability of 98% calculated over one calendar year, unless otherwise agreed in this Contract. The following are excluded from the availability calculation: (i) maintenance periods of up to four (4) hours per week and (ii) interruptions to availability for which we are not responsible. We endeavor to give sufficient notice of maintenance periods and to keep them as short as possible.

3.6 We are permitted to use affiliated companies and other subcontractors or Subprocessors to provide our Services.

4. Giving and receiving of declarations

To the extent we enable you to give and receive notifications or declarations within the scope of the Online Services, we are only acting as a messenger. You are responsible for ensuring that you can receive such declarations at any time. For declarations that we send via email, we will attempt to send these 3 times on the day on which these arrive on the Online Services. After this we will not make any further delivery attempts.

5. Standard Sample Texts and Content

We may provide you with standard sample texts and content (e.g. "About Me" page, cookie banner texts, etc.) as standard, which you may use for the contractual purposes ("Standard Sample Texts and Content"). You may adapt the Standard Sample Texts and Content for use at your own discretion within the scope of the contractual purposes. Jimdo is not responsible for the accuracy, completeness, timeliness, suitability and legal conformity of the Standard Sample Texts and Content, see also Section 17.1. This also applies to sample content, such as suggestions, layouts, images, videos or other content that you create, publish or otherwise use with the help of AI-supported Jimdo functions or products.

6. Payment terms, invoicing, and price adjustments

6.1 You are obligated to pay us the agreed price in advance and, unless otherwise agreed, for the initial contract term for us to provide the Online Services, for you to use the agreed (Premium) Plan and Addons, and for the provision of other Services by us. All prices stated include statutory VAT at the current rate.

6.2 Payment is due fourteen (14) days from receipt of the invoice, unless otherwise agreed. Jimdo will collect all payments via the payment method selected by the User. If it is not possible to automatically debit the payment the User will receive a payment link from Jimdo on the day of the extension of the Contract. Payment must be made for the new contract term using this link within 14 days. The validity period for any discounts granted will also start from this point in time. If Services have been made cheaper on the basis of an agreed discount, this relates to the Services described as discounted during the ordering process with Jimdo and, unless otherwise stated, relates to the first contractual period of the contract term. Subsequent extensions of the contract term will not be charged at the discounted price.

6.3 The payment reference provided by Jimdo shall be provided when paying by bank transfer. If the User transfers the payment using a different payment reference they shall inform Jimdo of this without delay and provide Jimdo with proof of payment. This proof must contain the following data in full and be decipherable: The bank details (IBAN) of the account that sent the payment, the name of the account holder, the payment date, the amount, the payment reference, and the bank details (IBAN) of the recipient. The Jimdo User is obligated to provide proof of payment.

6.4 Jimdo is entitled to completely or partially block access to the online service and/or suspend the provision of services under the contract if the user is in arrears with fulfilling their payment obligations under the contract, either in whole or in part, for more than thirty (30) days. In this case, Jimdo is also entitled to have the user's domain deleted by the respective registration authority ("CLOSE") as well as the associated email accounts (including emails stored in the mailboxes). Jimdo assumes no liability for outages, damages, or loss of revenue caused by a site being blocked due to payment errors or delays, provided the error or delay is attributable to the user.

6.5 Chargebacks: If a payment is subject to a chargeback on behalf of the User, Jimdo reserves the right to block the corresponding Jimdo Account and to terminate the associated Contract(s). Renewed use of the Jimdo Online Services is only possible after all outstanding debts have been paid. Fees incurred by Jimdo as a result of a chargeback, refusal of payment or commencement of a dispute may be invoiced to the Jimdo User.

6.6 We may change the prices of our Services with future effect provided the equivalence relationship between performance and consideration does not change as a result. This, in particular, is the case if our costs on which the price calculations are based for the provision of our Services change or we change the scope of the Services (such as higher costs for hosting, providing new functions). Changes will come into effect from the beginning of the next contractual period for existing contracts for Services provided in return for payment. We will notify you of these changes at least six (6) weeks before they come into effect. If you do not object to this notification within six (6) weeks of receipt and continue to use our Services after expiry of this objection period the changes will be deemed to have been accepted from the expiry of the objection period. You will be advised of your right to object and the consequences of objection when we notify you of the changes.

6.7 For entrepreneurs domiciled outside of the EU: You must enter a valid VAT number when ordering a (Premium) Plan in order to obtain an invoice from us which does not show VAT. In this case you yourself are responsible for the taxation of the Services with VAT. You will receive a corresponding net invoice which states “Tax liability of the service recipient” [reverse charge procedure]. Users domiciled outside of Germany and the EU will receive a net invoice.

6.8 For customers with a billing address in the Netherlands, the following applies: Insofar as collection services are commissioned by Jimdo due to non-payment or late payment, the following scale applies: 

• 15% of the first €2,500 of the principal amount of the claim, with a minimum of €40;
• 10% on the next €2,500 of the principal amount of the claim;
• 5% on the next € 5,000 of the principal sum of the claim;
• 1% on the next €190,000 of the principal amount of the claim;
• 0.5% of the excess amount of the principal claim, up to a maximum of € 6,775.

6.9 For Customers with a billing address in Belgium, the following applies: Insofar as collection services are commissioned by Jimdo due to non-payment or late payment, the following scale applies:

• If the amount owed is less than EUR 150, the maximum collection costs are EUR 20;
• If the amount owed is between EUR 150.01 and EUR 500, the maximum collection costs are EUR 30 plus 10% of the amount owed in this range
• If the amount owed is over EUR 500, the maximum collection costs are EUR 65 plus 5% of the amount owed in this range, up to a maximum of EUR 2000

7. System requirements, domains, adhering to the applicable law, and Community Standards

7.1 There are certain system requirements which must be met to be able to use the Services, in particular, use of one of the world's most commonly used browsers (such as Google Chrome or Mozilla Firefox) and operating systems (iOS or Android) in their current and previous versions.

7.2 You may select an available subdomain to publish your Jimdo Website on. You are not entitled to forward an externally hosted domain to a free Jimdo Website or to display the free Jimdo Website on an external website (for example by using a frame or an iframe).

7.3 When using the Online Services and other Services you are obligated:

• to adhere to all applicable laws, including child protection law, product liability law, product safety law, e-commerce law (in particular, statutory obligations for operator identification), competition law, data protection law (in particular the applicable General Data Protection Regulation (EU) 2016/679 (“GDPR”)) and tax law, as well as to obtain and maintain all required consents, permissions, and approvals at your own expense;
• to adhere to the provisions of our Community Standards in their currently valid version and to not use any content, in particular text, graphics, images, photos, domain names, information, Terms and Conditions of Service and/or Privacy Policies in conjunction with the Services the use of which is not in line with our Community Standards;
• to always provide truthful and complete personal data when registering for the Online Services and to always keep this updated. We reserve the right to request that you provide suitable proof of identification;
• to update us without delay in the event that you become aware of circumstances and, in particular, of incidents which mean that you may not be able to fulfill the obligations set out above in section 7.3 (“Incidents”). At our request and to the extent possible and reasonable you will help us to rectify the Incidents through suitable measures;
• and you will appoint a natural person as a point of contact for us.

7.4 We are not obligated to check your Jimdo Website for any legal violations.

8. Connecting to social media platforms

8.1 To the extent we are able to offer you the technical possibility of connecting the Jimdo Website with an account on a social media platform (hereinafter referred to as a “Social Media Account”), you may access content that is stored in your Social Media Account and directly store this in your image library on the Online Services and/or use it on your Jimdo Website.

8.2 On connecting to a Social Media Account you are commissioning us to search for the relevant publicly available data which is connected to your Social Media Account. We then search for publicly available information which is likely relevant to you using an interface to the social media platform(s) and make this available to you to integrate into the Jimdo Website. Section 14 shall apply accordingly.

9. Backing up data

We create regular security backups on our web server. Individual Jimdo Websites and/or content cannot be restored from this backup. You should therefore create your own regular backups of all content on your Jimdo Websites in order to avoid losses resulting from loss of data. This applies, in particular, to data about products and sales. We have put together more information in this help article.

10. Integrating third party services

10.1 In the administration area of your account you can select services, products, and tools from selected external service providers at your own risk and connect/integrate them with your Jimdo Website (“Third Party Services”).

10.2 Jimdo may refuse to connect corresponding Third Party Services to a Jimdo Website if this is contrary to the legitimate interests of Jimdo or the provider of the Third Party Service.

10.3 Unless expressly agreed to the contrary, a contractual relationship will come into force regarding the use of the Third Party Services between yourself and the provider of the Third Party Service provider. In particular, we are not liable in connection with Third Party Services for:

• a) the proper service provision of the Third Party Service;
• b) the compatibility of the Third Party Service with the Online Services/the Jimdo Website;
• c) the contractual relationship between the User and the provider of the Third Party Services;
• d) losses which arise as a result of using the Third Party Service. You are solely responsible for the final implementation of the selected Third Party Service, for assessing the compatibility of the Third Party Service with the Jimdo Website, and complying with the Privacy Policy and the Terms of Service of the provider of the Third Party Service.

10.4 We will endeavor to design the Online Services in a manner which allows you to choose to integrate Third Party Services with the Online Services. However, we reserve the right to change the selection of Third Party Services that are available. We will inform you as early as possible of any changes. Section 3.2 shall apply accordingly.

10.5 The type and scope of using Third Party Services depends on the respective Terms of Service and Privacy Policy of the provider of the selected Third Party Service which you are obligated to observe. In the event of an actual or suspected infringement you shall indemnify us in accordance with section 18.

11. Our advertising activities

11.1 If you use a free plan we are entitled to show advertising at our own discretion for products and Services of Jimdo or of third parties on your Jimdo Website. We will not owe you any remuneration for this. You may not edit, remove or conceal ads that have been placed. We will indemnify you against any losses resulting from showing ads on the Jimdo Website.

11.2 We are entitled to design the administration area (for example the Dashboard or CMS) at our own discretion. We are, in particular, entitled to show product-related ads and other commercial or sponsored content in the administration area which we consider at our discretion to be valuable or useful to you when creating, designing, and maintaining your Jimdo Website.

12. Data Analysis for Quality Assurance and Product Development

12.1 We reserve the right to collect and statistically evaluate data on the functioning and use of the online service (e.g., time spent on specific Jimdo pages, number of subpages created, etc.) for the purpose of quality assurance and further development of our products and services. We use this data for internal purposes, particularly to fix errors and improve usability and user experience of our online services.

12.2 We are also entitled to statistically evaluate purely business-related data from your use of Jimdo’s online services (e.g., number of visitors to your website during a specific period, industry, number of abandoned or completed orders via your website, product/service categories, destination countries for cross-border sales) and process this data to develop Jimdo products and improve our personalized offering. Additionally, we may use such information in aggregated form for research and analytical purposes, such as observing market trends or further developing digital services, possibly in cooperation with carefully selected partners, provided no individual user can be identified.

13. Intellectual property

13.1 We grant you the non-exclusive, non-transferable, non-sublicensable right to use our own design templates that we make available to you for integration into your Jimdo Products (e.g. images, texts, layout, fonts) for your Jimdo Products ("Jimdo content"). This also applies to content created using AI-powered Jimdo features or products, where applicable. You are not permitted to use the Jimdo Content outside of Jimdo products, such as in print media or other platforms on the Internet. Section 14 applies to third-party content provided by us.

13.2 You grant Jimdo and our subcontractors the non-exclusive, transferable, global, sublicensable, and fee-free right to use content made available in conjunction with the Online Services, from you or third parties whom you have allowed to use the Online Services, including designs, text, graphics, images, photos, software code, Terms of Service, Privacy Policies, and identifiers, in particular logos and the representation of your website or online store (collectively referred to as “User Content”) for the purpose of fulfilling obligations arising from the Contract, operating the Online Services, marketing, in particular online, search engine, and social media marketing, and to fulfill statutory obligations and orders from the authorities in a suitable manner towards other Jimdo Users or to publicly refer to it (such as with regard to an online store recommendation or search function). The copyright holder of the User Content waives their right to be identified as the author, however Jimdo may mention them by name at Jimdo’s discretion. We reserve the right to only publish User Content on the Jimdo Website when you have provided us with suitable proof of your authorization to use the User Content on your Jimdo Website.

14. Suggested third party content

14.1 The following applies if we have suggested that you use content published by third parties (such as links, stock images, etc.) on or in conjunction with your Jimdo Website (“Third Party Content”):

• a) When selecting content we use services, technology, external services, and stock photography agencies to make our suggestions for your Jimdo Website based on their automatic algorithms and technology.
• b) We endeavor to provide you with the relevant sources and/or photo information for the Third Party Content. However, we do not assume any responsibility or liability for the accuracy or reliability of the information and the Third Party Content provided.
• c) It is solely your responsibility to carefully check all Third Party Content suggested by us (or by our subcontractors) before publishing it on your Jimdo Website. Section 7.5 shall also apply accordingly to Third Party Content.

15. Term, termination, and changing (Premium) Plans

15.1 The contract term is the term of the (Premium) Plan.

15.2 Unless otherwise stipulated in the description of Services, the Contract will be extended by the initial contract term if the Contract is not terminated one (1) month before the end of the respective term. We will separately advise the User of the extension of the Contract by email no later than six (6) weeks before the extension of the Contract.

15.3 For consumers with billing addresses in Germany and the Netherlands the following applies: A Contract concluded from March 1, 2022 will automatically be extended after expiry of the originally agreed term, if the Contract is not terminated one (1) month before the end of the respective term, for an unspecified period of time. You may terminate the Contract after the end of the initial term at any time by giving a notice period of one month. A Contract concluded up until February 28, 2022 will be extended by the originally agreed period of time if the Contract is not terminated one month before the end of the respective contract term. You will be separately informed of the extension of the Contract by email no later than six (6) weeks before the date of the extension of the Contract. The contract extension is deemed to be agreed if you have not objected in good time to the extension or you have not given notice to terminate the Contract in good time. In this notification we will once again inform you of your termination and objection rights, the applicable time periods for these and the effect of exercising your termination/objection rights.

15.4 The individual (Premium) Plans and Addons are independent Services. When combining an Addon with a (Premium) Plan, the contract term and the calculation terms of the Addon correspond to the contract term and the calculation terms of the Contract in connection with which you are using the Addon.

15.5 You may terminate your Contract with us online by using the cancellation button on the Jimdo website, in the settings of your Jimdo Website, or by writing to us to inform us of your decision (for example, by sending us an email). If giving notice of cancellation by email this must come from the email address registered as your contact address. In the event of canceling the Contract for a (Premium) Plan for Services provided in return for payment we will maintain your Jimdo Website as a free Plan. You may delete this (free) Jimdo Website at any time in accordance with section 20.4.

15.6 At the time of a contract extension you are entitled to change to a lower level (Premium) Plan by making a declaration to us. You must inform us of this no later than one (1) month before the end of the contract term to ensure the continued provision of Services without interruption.

15.7 Jimdo is entitled to terminate the contractual relationship at any time without having to give reasons giving a notice period of twelve (12) weeks. Any advance payments will be reimbursed to the User on a pro rata basis.

15.8 The right of termination for good cause pursuant to section 314 German Civil Code (BGB) without providing notice shall remain unaffected by the foregoing. Grounds for termination for cause include all circumstances where we are entitled to block the User’s access to the Online Services, in whole or in part, or to suspend performance of the Services, for example where Jimdo’s reputation is damaged by way of an infringement of an obligation arising from the Contract by the User or an infringement of the Community Standards. The right to claim damages remains unaffected by termination.

16. Deletion of data after the end of the Contract

You are responsible for backing up your data during the contract term and after the end of the Contract. We are entitled to irrevocably delete all the data relating to your Jimdo Website/account no later than 4 weeks after the end of the Contract.

17. Liability

17.1 We exclude all liability for Standard Sample Texts and Content that we have provided without charge and independently of the services offered within the Jimdo Business Plans. This also applies for Sample Texts for the Cookie Banner.

17.2 Jimdo is not liable for simple negligence in conjunction with providing the Online Services and other Services, unless this relates to the infringement of contractual obligations, the performance of which actually enables the proper implementation of the contract and the observance of which you as the User expect and are entitled to expect (cardinal obligations). In this case our liability is restricted to those losses that were foreseeable when the Contract was concluded and are typical for the Contract.

17.3 For entrepreneurs: All claims for damages against us arising from or in connection with the Contract lapse after a maximum of one (1) year.

17.4 The exclusion and restrictions on liability in sections 17.1 - 17.3 do not apply, (i) unless liability cannot be restricted or excluded in accordance with the law, in particular, with regard to the German Product Liability Act (Produkthaftungsgesetz), (ii) in the event of intentional acts or omissions, or gross negligence, (iii) in the event of losses caused by injury to body, life or health, (iv) in the event of fraud and (v) in the event of non-adherence to an agreed warranty.

17.5 None of Jimdo’s obligations under this Contract give rise to any assured characteristics or other form of warranty. We exclude claims for strict liability for existing defects present upon conclusion of the Contract.

17.6 All the exclusions and restrictions on liability in this section 17 also apply to the benefit of affiliated companies, members of the board, directors, employees, holders of power of attorney, sub-suppliers, subcontractors, and other auxiliary persons of Jimdo.

18. For entrepreneurs: Indemnification

18.1 As an entrepreneur you hereby indemnify Jimdo, affiliated companies, and subcontractors of Jimdo against all claims, losses, and costs (including procedural costs and legal fees, plus the cost of expert witnesses) which have been asserted arising from or in conjunction with an actual or alleged violation by yourself or a person you have allowed to use the Services, in particular against the provisions of sections 7.3 - 7.6.

18.2 The indemnification obligation as per this section 18.1 does not apply if Jimdo or a third party is responsible for the claims, losses, and/or costs that have arisen.

19. Responsibility and representation

19.1 You are responsible to Jimdo for all actions of and omissions by employees, third parties acting on your behalf and third parties you have allowed to use the Services to the same extent as you would be for your own actions. In particular, you are fully responsible for ensuring that third parties whom you have allowed to use the Services adhere to all provisions of this Contract in full; in order to allow third parties including affiliated companies to use the Services of Jimdo the express consent of Jimdo is required.

19.2 You are responsible for ensuring that all persons whom you allow to use the Online Services are permitted within the scope of the usage and access rights granted to you, including giving legally relevant declarations.

20. Erasure and blocking of content and data, and other defensive measures

20.1 Jimdo is entitled to erase and/or block access to content that has been made available in conjunction with the Online Services by you or by third parties which you have allowed to use the Online Services, where and to the extent the content does not meet the requirements of this Contract, in particular sections 7.3 - 7.6 at Jimdo’s reasonable discretion.

20.2 Jimdo is furthermore entitled to, in whole or in part, block your access to the Online Services and/or to suspend the provision of Services under the Contract if you have defaulted on fulfilling your payment obligations under this Contract, in whole or in part, by more than thirty (30) days or you have infringed your obligations arising from the Contract in a substantial manner or if such blocking is required in accordance with the law. In this case Jimdo is furthermore entitled to have the domain of the Jimdo User deleted (“CLOSE”) at the respective registry.

20.3 If you only make use of free of charge Services from us we are entitled to irrevocably erase your account and any Jimdo Websites and the content contained thereon if you do not log in to your account for a period of 180 days. This shall not affect the provisions of section 15.8.

20.4 We are entitled to take all defensive measures which are required to prevent a security breach on Jimdo Websites and an interruption of the Online Services. This applies, in particular, if there is a risk of customer information being disclosed without authorization. You are obligated to give us your full support with the defensive measures to the best of your knowledge.

21. Communication

21.1 We agree that we will primarily only communicate electronically. Unless expressly agreed to the contrary, we may send contractual information by email or display it on the dashboard at our discretion.

21.2 "Electronic communication” means the transmission of all legally relevant declarations regarding this Contract (such as notifications regarding the execution of the Contract, price amendments, and contractual amendments), documents including invoices, and other notifications (collectively referred to as "Documents”) by email or via the password-protected Jimdo User Account. Documents will not be sent by post. We reserve the right to send Documents by post on an individual basis, for example when more stringent requirements than electronic communication are prescribed by the statutory provisions.

22. For consumers: Withdrawal Right

As a consumer, you have a right of withdrawal if you order a package or add-on and there is a statutory right of withdrawal for consumers in your country. The Cancellation Policy and the sample Cancellation Form can be found here.

23. Data protection and data processing

23.1 You can find information about data processing in our Privacy Policy.

23.2 If we process personal data on your behalf in accordance with Art. 28 GDPR the following Data Processing Agreement (DPA)applies.

24. Changes to the Terms of Service

24.1 Jimdo is entitled to make changes to these T&Cs and Supplementary Terms at any time. Changes may be required due to changes to the applicable law or implementing the further development of contractually agreed Services, provided these changes do not shift the previously agreed performance and consideration ratio too significantly to the benefit of Jimdo. We will inform you of changes to the contractual terms with a minimum notice period of thirty (30) days before they come into effect. The notification may be sent by email or can be downloaded from the downloads section of the log-in area (dashboard).

24.2 The changes to the contractual terms will come into effect if you do not object to them in writing within the period of time stated in the notification (for example by sending us an email or via the linked contact form) and you continue to use the Online Services after the expiry of the notification period. We will make you aware of these consequences separately in the notification. Other rights of termination of the parties remain unaffected.

25. Final provisions

25.1 Should one or more provisions of the Contract be or become invalid or unenforceable, this shall not affect the validity of the remaining regulations of the Contract.

25.2 German law shall be solely applicable to contracts been yourself and us
excluding the provisions of the UN Convention on Contracts for the International Sale of Goods (CISG). If you are a consumer, the mandatory consumer law provisions of the country in which you are habitually resident apply, regardless of the choice of law (in particular with regard to concluding the Contract and warranty rights). For entrepreneurs: Your T&Cs will not be incorporated into this Contract unless we have expressly agreed in writing to their applicability.

25.3 For entrepreneurs: Hamburg, Germany, is (i) the place of sole jurisdiction over all disputes arising from or in conjunction with this Contract and/or with regard to the validity of this Contract, and (ii) the place of performance for all performances of the Parties arising from or in conjunction with this Contract.

25.4 The Parties conclude this Contract in the English language. In the event of deviations on the interpretation of the Contract arising from the translation, the provisions of the German-language Contract shall apply.

25.5 For consumers: The EU Commission provides consumers with a platform for resolving consumer disputes online at: https://ec.europa.eu/consumers/odr/. We are not prepared or obligated to take part in dispute resolution procedures before a consumer conciliation body.

B. Supplementary Terms for use of your own domain

1. Domain Registration

1.1 We offer our users the option to register a custom domain for their Jimdo website as an add-on service. Domains for different top-level domains (e.g., “.DE” or “.COM”) are managed by various organizations (each a “registry”). Each registry has its own specific conditions for the registration and management of domains, which apply to the relationship between the registry and the user as the domain owner. For example, for DE domains, these include the DENIC registration terms and DENIC registration policies of DENIC e.G. A domain can only be registered with a registry by an accredited registrar (“Registrar”) that collaborates with Jimdo.

1.2 To use your own domain, you must authorize us, via a so-called contract for services, to apply for the domain in your name. We will then apply for the domain on your behalf as your representative, using a registrar we engage. We reserve the right to collaborate with a registrar of our choosing to fulfill the contract.

1.3 The agreement for your domain is always concluded directly between you and the registry (“domain registration and management agreement”) and will include the registration of the domain in the name you specify. We will manage the domain on your behalf.

1.4 You bear the costs of domain registration unless we explicitly agree otherwise.

1.5 We reserve the right to apply for the domain only after you have paid the agreed registration fees.

1.6 Domain registration is conducted through an automated process where we forward your data to the relevant registry. In some cases, verification via email may be required. We have no influence over the allocation of domains by the registry and therefore cannot guarantee that the domains requested on your behalf will be allocated or that allocated domains will be free of third-party rights or remain valid indefinitely.

1.7 Registration may fail despite prior electronic confirmation of availability. The registry may reject registration according to its allocation and usage policies. Only upon registration of the domain by the registry and its entry into the registry’s database will the domain be allocated to you.

1.8 If a domain you requested has already been assigned by the time your application is submitted to the registry, you can select an alternative domain.

1.9 After the domain registration request has been submitted to the registry, the domain cannot be changed.

2. Your Rights and Responsibilities

2.1 You are obligated to:

2.2 Provide all evidence required by the respective registry for the registration of a domain (e.g., proof of business name/trademark).

2.3 Ensure that all information provided to us (e.g., domain owner (“Owner-C”) and administrative contact (“Admin-C”) data, and contact details) is accurate and complete. You must notify us immediately of any changes to this information.

2.4 Ensure that the requested domain does not infringe on third-party rights or violate applicable law.

2.5 Notify us immediately if you lose the rights to a domain registered for you, particularly if you relinquish the domain to the registry or registrar.

2.6 If the registry terminates the domain registration and management agreement, you are not entitled to demand the registration of a replacement domain.

2.7 For Consumers: If you agree, we will immediately begin our domain registration services. In this case, your right of withdrawal expires once we have fully provided the service (i.e., upon submission of the registration to the registry). If we begin providing the service but have not fully completed it at the time of withdrawal, you must pay us a reasonable amount corresponding to the services rendered up to that point.

3. Changing the Domain Used for a Jimdo Website and Domain Transfer

3.1 You can change the domain used for your Jimdo website at any time, for example, by requesting us to register a new domain for the Jimdo website.

3.2 You may also choose to have your domain managed by another provider (registrar or reseller). To do so, you must submit a request to change providers. We will initiate the domain transfer as a chargeable additional service and make all necessary declarations to the registry on your behalf. We will provide you or your future domain provider with the transfer code (Auth-Code). Domain transfer is an optional additional service and does not affect the rest of your contract with us.

3.3 For Consumers: Domain transfer is only possible after the statutory withdrawal period has expired.

4. Costs for Domain Transfer

4.1 For conducting a domain transfer as described in section 3.2, we may charge a fee of €20.00 plus VAT at the applicable statutory rate if the transaction is subject to VAT. This transfer fee is a separate additional service and covers the actual expenses incurred, including the provision of the transfer code (Auth-Code), necessary manual processing in our internal systems, and communication with the responsible registry.

4.2 The fee becomes payable only after you commission us to transfer the domain and agree to the chargeable contract for the additional service. The domain transfer contract is concluded when you commission us via the corresponding online process or another agreed method. Before completing the order, you must explicitly confirm the chargeable contract for the additional service by clicking a button labeled “Confirm chargeable order.” We accept your order by confirming the transfer. The contract is deemed concluded upon providing the transfer code (Auth-Code).

4.3 We are only obligated to begin the domain transfer after full payment of the transfer fee has been received in our designated account. Any delays caused by late payments are your responsibility. We are not liable for resulting delays or the non-performance of the transfer.

5. Failed Domain Transfers

5.1 If the domain transfer fails due to reasons attributable to you—such as incorrect information, untimely provision of data, or lack of approval from the previous domain owner—the transfer fee remains payable.

5.2 You must rectify the issues and allow us to initiate the transfer again. Additional fees may apply for re-initiating the transfer.

5.3 If the domain transfer fails due to reasons attributable to us, the transfer fee will be refunded. However, we are not liable for damages resulting from a failed transfer unless caused by intentional misconduct or gross negligence on our part.

5.4 If the domain transfer fails due to reasons beyond our and your control—such as technical issues with the registry, changes in registrar policies, or unforeseen force majeure events—we will inform you promptly. In such cases, the transfer fee will not be refunded unless the transfer cannot be repeated.

6. Termination of Domain Registration and Management Agreement and Provider Change

6.1 If you wish to terminate the domain registration and management agreement with the registry, you must notify us of this termination in writing. We will then declare the termination to the registry on your behalf.

6.2 If you terminate the domain registration and management agreement with the registry, or if the registry terminates this agreement with you, we will prompt you to select a new domain for the Jimdo website before the agreement ends. If you do not respond promptly, we reserve the right to suspend our services until you specify a usable domain.

6.3 If the agreement between you and us for the agreed online services ends, you must commission us to perform a provider change in a timely manner, at least one (1) week before the termination of this agreement, so that the domain(s) can continue to be used after the end of the agreement. If the user does not commission the provider change in time, the registry will irrevocably delete the domain and any associated email accounts (including emails in mailboxes).

7. Deletion of a Domain by Jimdo

7.1 If you violate sections 2.1, 2.2, or 2.3 of these supplementary terms, we are entitled to terminate the service contract for the application and management of the domain and request the deletion of the domain from the registry. This includes the deletion of associated email accounts (including emails stored in mailboxes).

8. Form of Declarations

All declarations, particularly domain termination and domain deletion, must be made in text form or, where offered in the administration area, electronically via the user’s account or through the cancellation button on the Jimdo.com website.

C. Supplementary Terms for Jimdo Statistics

If the use of Jimdo Statistics is agreed the following Supplementary Terms apply in addition to the T&Cs:

1.1 We offer Users Jimdo's own analysis tool (“Jimdo Statistics”) which can be used by the User for the statistical evaluation of the use of their Jimdo Website by website visitors.

1.2 The User may deactivate and activate Jimdo Statistics in the dashboard at any time.

1.3 Jimdo Statistics works without using cookies or similar technology and no information is accessed from or stored on the device of the visitor to the Jimdo Website. The data relating to visitors to your website is automatically collected when they visit the website, and is then aggregated and shown accordingly on the dashboard for the User to evaluate.

1.4 The data collected is truncated, stored as a hash value, and also encrypted with a random value (salt) that changes every 24 hours. This means that no conclusions can be drawn about the identity of individual visitors to the website. This data is also not combined with the processed data.

1.5 Data from the visitors to the website is processed using Jimdo Statistics on the basis of the User’s legitimate interest as per Art. 6 (1) (f) GDPR in accordance with data protection law. This legitimate interest arises from the collection of relevant information about the usage of the website to optimize their Services. Jimdo processes the data collected for the User on the basis of a Data Processing Agreement (DPA).

1.6 When using Jimdo Statistics the personal data of website visitors is processed so that the User can make any potential changes to their own Privacy Policy. This does not apply if the User uses the Legal Text Generator, as in this case the relevant wording is amended automatically by our partner, TrustedShops.

D. Supplementary Terms for the use of online stores

If the use of the online store (Premium) Plan is agreed, the following Supplementary Terms apply in addition to the T&Cs:

1.1 As the technical service provider of the Online Services we provide you with an online store (the (Premium) Plan is described as the “Online Store”). You are solely reliable for the design and operation of your Online Store as well as for the fulfillment of all legal requirements and those in conjunction with the created website.

1.2 You must design the Online Store so that it is apparent to all visitors who the operator of the Online Store is. In particular, in your Online Store you must have your own Legal Notice, Privacy Policy regarding the use of the Online Store by visitors to the store, and Terms and Conditions of Service for the items made available for sale and you must fulfill all precontractual and postcontractual obligations to provide information as per section 312 ff BGB.

1.3 No contractual or performance relationship comes into force between us and your shop visitors or customers through using the Online Store or the products and we assume no responsibility of any kind for the provision of Services to or through customers and in particular, not for the provision of the Online Store or items offered on the Online Store as well as for declarations or other actions made by yourself or your customers.

1.4 Your obligation to indemnify us as per section 18 of the T&Cs also includes claims, losses, and costs which have been asserted/arise in conjunction with the following circumstances: Claims from customers or third parties which are asserted arising from or in conjunction with the provision of the Online Store and/or the purchase or use of the items you offer in the Online Store, subject to the proviso that any of your rights of recourse against us remain unaffected.

1.5 You acknowledge that the Online Store is not suitable for the sale of digital products and digital services (such as apps, ebooks, digital publications, PDFs, computer programs, software, software-as-a-service, online games, etc.) and was designed for sales from entrepreneurs to consumers (B2C). Sales to entrepreneurs (B2B) are not supported by Jimdo.

1.6 You acknowledge that the Online Store does not fulfill the requirements of the principles for properly maintaining and storing books, records, and documents in electronic form and for data access (GoBD) and that you cannot produce any invoices, receipts or other fiscal documentation using the Online Store.

1.7 You are solely responsible for storing data in accordance with the statutory requirements, in particular commercial and fiscal law.

1.8 If you offer goods or services which come under the German Youth Protection Act (Jugendschutzgesetz, JuSchG) we recommend you contact a specialist lawyer or expert. The Online Store, in particular, does not fulfill all the requirements for selling the following items online:

• a) films or computer games without an age classification as per section 14 JuSchG;
• b) alcoholic beverages, tobacco products and other products containing nicotine;
• c) products that contain cannabidiol (CBD); and

• d) other adult content which is regulated in the German Youth Protection Act.

  1.9 We do not recommend selling products or services in the Online Store that are heavily regulated. We assume no liability as to whether the Online Store fulfills the legal requirements to sell certain products and services.

E. Supplementary Terms for the Use of Jimdo Business Listings

1. General

1.1 We offer the “Jimdo Business Listings” add-on either as part of a package or as a separate additional service, and we reserve the right to offer the add-on either free of charge or for a fee. Jimdo Business Listings is a service for digital location marketing. If you order Jimdo Business Listings, you can publish company information such as your business name, address, contact details, photos, logos, and other content (collectively referred to as “Business Data”) on various online and GPS-based platforms (e.g., Facebook, Google Maps) (each a “Directory Partner”). You can also review and update existing listings if needed.

1.2 We use subcontractors (“Technical Providers”) to operate Jimdo Business Listings.

1.3 By entering your Business Data and using Jimdo Business Listings, and by confirming these supplementary terms, you consent to the publication of your Business Data by the Directory Partners.

1.4 We are entitled to verify the Business Data you submit (e.g., via postal mail or phone using a PIN, platform login/verification, etc.) before it can be published by the Directory Partners. To this end, and particularly if required by a Directory Partner, we reserve the right to only allow publication once (i) you have provided proof of your business identity and proof that you are authorized to represent the company, or (ii) you have logged into the Directory Partner’s platform using your business account to complete the verification process (these and any other required steps are referred to as “Verification Measures”). You acknowledge and agree to carry out the Verification Measures to be able to use Jimdo Business Listings in full.

1.5 We will forward your Business Data to the Technical Provider and create a user account for you. If you already have an account with the Technical Provider, they will reject the creation of a duplicate and ask you to choose an existing account to use with Jimdo Business Listings. We will inform you about these steps.

1.6 We will make commercially reasonable efforts to automatically make your Business Data available to the various Directory Partners for the purpose of publication. Publication may take up to three (3) months, especially on GPS-based platforms (e.g., TomTom, Cylex, or similar).

1.7 We reserve the right to provide additional statistics and tips relating to your Business Data in the administration area, but we are not obligated to do so. The statistics (e.g., click rates, page views) are based on fully anonymized data collected by each Directory Partner on their platform and shared with Jimdo at their discretion and in accordance with the rules set by the Technical Provider. If available, these additional statistics cannot be deactivated individually. Jimdo and the Technical Provider apply the utmost care in preparing, analyzing, and presenting the statistics and tips. All information, statistics, and suggestions are provided without any express or implied warranty. Jimdo assumes no responsibility or liability for the accuracy, completeness, legality, or reliability of the statistics and tips, nor do we guarantee their suitability for your specific circumstances.

2. Directory Partners

2.1 The current list of Directory Partners we work with can be viewed at any time in the “Jimdo Business Listings” section of your administration area. Without affecting our rights to modify services as outlined in section 3.2 of the Terms of Service, we reserve the right to change Directory Partners in exceptional cases beyond our control (e.g., if a Directory Partner becomes insolvent).

2.2 We do not guarantee the availability of your Business Data within the systems and services of the Directory Partners. Directory Partners are not our subcontractors and are not subject to our instructions. There is no entitlement to publication of your Business Data by any specific Directory Partner.

2.3 You acknowledge that publication of your Business Data may not occur for reasons beyond our control, in particular in the following cases: a) limited space in the directory, b) incompatibility of your Business Data with the technical systems of the Directory Partners, c) use of other sources by Directory Partners to locate business data, d) the publication and update cycles of the Directory Partners, e) our inability to associate specific locations with physical places.

2.4 In these cases, we are only liable if you can prove that Jimdo is directly responsible. Section 17 of the Terms of Service remains unaffected.

2.5 Some Directory Partners are not present in all countries and do not accept all industries. Some directories only target specific sectors (e.g., hospitality), while others explicitly exclude certain industries. As a result, the number and identity of Directory Partners actually available to you may vary depending on your business location and chosen industry. There is no entitlement to publication of your Business Data in a specific country or for a specific industry.

3. Intellectual Property

3.1 In addition to granting rights to your Business Data as set out in section 13.2 of the Terms of Service, you grant us unlimited rights to use the Business Data for the following purposes: a) to combine, modify, and/or enrich the Business Data with information held by the Technical Provider or its affiliates, b) to use the Business Data internally within the Technical Provider’s database, c) to include the Business Data in the Technical Provider’s database, d) to sell, distribute, promote, and market products that contain the Business Data, e) to distribute the Business Data and/or derivative works (directly or via a distribution chain) to any of the Directory Partners, f) to allow use of the Business Data by customers of the Directory Partners.

3.2 If you delete or modify your Business Data within the online service, this does not affect the right granted to us to use the Business Data up until that time in accordance with this section.

4. Your General Responsibilities

4.1 You agree to provide us with all documents, information, and materials required for Jimdo Business Listings in a timely manner. You confirm that the Business Data and other materials you provide are complete and accurate. Section 7.5 of the Terms of Service also applies to Business Data.

4.2 You must enter your Business Data in the “Jimdo Business Listings” section of your Jimdo administration area. Jimdo may modify the input format in accordance with section 3.2 of the Terms of Service. You acknowledge that some Directory Partners do not support certain formats or may be unable to fully publish specific information in the format you provided, due to their technical requirements.

4.3 Support inquiries must be submitted exclusively through our official support channels: https://help.jimdo.com/hc/en/articles/115005552246

5. Indemnification

5.1 Your obligation to indemnify us under section 18 of the Terms of Service also covers any claims, damages, and costs asserted or incurred in connection with the following: claims made by third parties against us or the Technical Provider in connection with your Business Data, without prejudice to any rights of recourse you may have against us.

5.2 If you, Jimdo, the Technical Provider, and/or a Directory Partner are subject to such a claim, or if you become aware that your Business Data may infringe on third-party intellectual property rights, you are obligated, at your own expense, to (i) obtain the rights necessary to use the data as specified in section 3.1 of these supplementary terms, or (ii) delete, replace, or modify the Business Data so that it no longer infringes on third-party rights.

6. Deletion and Blocking

6.1 Without prejudice to our rights of deletion and blocking under section 20 of the Terms of Service, we are entitled to delete your Business Data and/or block your access if, in our reasonable discretion, section 3.1 of these supplementary terms and/or sections 7.3, 7.4, 7.5, 7.6, 7.8, and 7.9 of the Terms of Service are not met. If such a violation is detected, we will notify you by email within three (3) business days.

6.2 You acknowledge and agree that, once (all or part of) your Business Data has been used by a Directory Partner and/or their customers, we are not obligated to ensure deletion of the Business Data from all systems, services, or devices of the Directory Partners or their customers, nor to ensure that the data will no longer be modified or used.

6.3 You agree that, for the deletion of Business Data published via Directory Partners, you must contact the respective Directory Partner directly.

F. Additional Terms for Jimdo App Integration.

1.1 We offer Users Jimdo's own integration tool for various Third Party Services (apps) which can be made available from Jimdo via a third party service provider. The User can embed content into their website by inserting a URL from the website/service to be integrated (framing). We offer Jimdo App Integration as a part of a (Premium) Plan or as an individual additional Service and we reserve the right to offer this Addon free of charge or as a Service in return for payment.

1.2 The User can decide themselves in the dashboard whether apps should be integrated and, if so, which ones. In some circumstances this can involve the transmission of personal data to the respective third party service which Jimdo has no influence over and therefore cannot access this data.

1.3 If apps are integrated and website visitors have consented to the placement of cookies or similar technology on the User’s website, in some circumstances this can also involve the transmission of the personal data of your website visitors to the respective third party service. Data relating to the visitors to the website is processed by the integrated third party service on the basis of the website visitor’s explicit consent as per Art. 6 (1) (a) GDPR.

1.4 When using Jimdo App Integration in some circumstances the personal data of the website visitors is processed so that the User can make any potential changes to their own privacy policy. This does not apply if the User uses the Legal Text Generator, as in this case the relevant wording is amended automatically by our partner, TrustedShops.

1.5 Please note that Jimdo assumes no liability or warranty for whether the Third Party Content embedded in your website is accurate and in compliance with the law. The same applies to the content and accuracy of linked sample texts. If you have any questions regarding this we recommend you contact a legal expert. This does not give rise to any right to the permanent provision of a third party service with respect to Jimdo.

G. Additional Conditions For Jimdo Bookings

If you have added Jimdo Bookings as an add-on, the following supplementary terms apply in addition to our Terms of Service:

1.1 We offer users a Jimdo-native booking tool (“Bookings”) for implementation on their Jimdo website. This tool enables your visitors to make and cancel binding and paid appointments. Payments cannot be processed through the tool. You can view and manage booked appointments made by your customers through the tool. Customers receive a reminder via SMS sent to the phone number they provided. The booking tool includes a reminder function to ensure a smooth booking process. Your customer can unsubscribe from this function at any time via the opt-out link in the message. You are responsible for ensuring legal compliance when using and designing the tool and any associated services.

1.2 No contractual or service relationship is formed between us and your visitors or customers regarding the use of the booking tool or the services offered through it. We do not accept any responsibility for the provision of services to or by customers, nor for the availability or functionality of the booking tool or services you offer through it, nor for statements or other actions taken by you or your customers.

1.3 Your indemnification obligation under section 18 of the Terms of Service also includes claims, damages, and costs arising in connection with the following: claims brought by customers or third parties due to or in connection with the provision of the booking tool and/or the purchase or use of services you offer via the tool. This does not affect your right to assert recourse claims against us.

1.4 You acknowledge that the booking tool does not comply with the German GoBD requirements for proper bookkeeping, retention of records in electronic form, and data access. No invoices, receipts, or other tax-relevant documents can be generated using the tool.

1.5 You are solely responsible for data retention in accordance with applicable commercial and tax laws.

1.6 You may not use the booking tool to offer services that are legally prohibited. In all other respects, our Terms of Service and Community Standards apply.

1.7 We accept no liability for whether the booking tool meets legal requirements related to the services offered.

1.8 The use of the booking tool may involve the processing of personal data relating to you and your visitors. You may therefore need to update your privacy policy. This does not apply if you use the Legal Text Generator (LTG), in which case the relevant texts are automatically updated by your Trusted Shops partner.

H. Additional Terms for Jimdo Contact List

1.1 Jimdo Contact List allows you to add customer data to a contact list as well as use, manage and export your customer data easily.

1.2 In addition, you can optionally obtain your customers' consent through your Jimdo website to receive newsletters by you. For this purpose, your customers will be shown a checkbox in (for example) the contact form which they can tick if they would like to be contacted by you for advertising purposes. You can view the consent status for receiving newsletters in your contact list.

1.3 The Jimdo Contact List is available for Users with the Online Store packages “Business” and “VIP”.

1.4 No contractual or service relationship is established between us and your users or customers, and we assume no responsibility of any kind for the provision of services to or by your customers or for the provision of the Jimdo Contact List or the services you offer through the Jimdo Contact List or for any statements or other actions by you or your customers.

1.5 As the operator of the Website, you are responsible for compliance with legal requirements when using the Jimdo Contact List. The same applies to the statutory requirements regarding the storage of data (in particular in accordance with commercial and tax law).

1.6 Your obligation to indemnify pursuant to Section 18 of the Jimdo General Terms and Conditions of Service, also includes claims, damages and costs incurred in connection with claims by customers or third parties arising from or in connection with the use of the Jimdo Contact List (including the administration and usage of newsletter consents).

1.7 When using Jimdo Contact List, personal data of you and your visitors are processed. Therefore, as a User, you may have to make adjustments to your privacy policy. This does not apply if you use the Legal Text Manager (LTG), as in this case an automatic adjustment of your privacy policy made by your partner Trusted Shops.

I. Supplementary Terms for Google Workspace

To the extent that you use Google Workspace through Jimdo, the following additional terms apply in addition to Jimdo's general terms and conditions (AGB):

Art. 1 - General Provisions

(1) The following additional terms for Google Workspace (hereinafter referred to as "Jimdo GWS Additional Terms") apply to the extent that you (hereinafter also referred to as the "Customer") purchase Google Workspace through Jimdo.
(2) Google Workspace is operated and provided by Google. Jimdo is a reseller for Google Workspace and is therefore only responsible for processing payments and providing 1st level support (questions regarding ordering, billing, and provisioning of Google Workspace). Jimdo, Google, and you as the customer are independent contracting parties regarding the Google Workspace reseller program.
(3) The provided Google Workspace service is subject to the general Google Application Service Level Agreement ("Google SLA"). The Google SLA may be updated by Google at regular intervals.
(4) The purchase and use of Google Workspace through the Jimdo reseller program is available exclusively to entrepreneurs as defined in § 14 BGB.

Art. 2 - Customer Obligations

(1) The customer may only use Google Workspace if they agree to the following conditions and do not violate them during the term of the contract:

• Terms of Use for Google Workspace
• Fair Use Policy for Google Workspace and Cloud Identity
• Data Processing Amendment to Google Workspace and/or Complementary Product Agreement
• These Jimdo GWS Additional Terms
• The Jimdo Terms Of Service (AGB)

In case of doubt, more specific terms take precedence over general terms.
(2) The agreement to the conditions listed in Art. 2 (1) is generally given with the customer’s first login to Google Workspace. The aforementioned terms explicitly become part of these Jimdo GWS Additional Terms.
(3) In case of doubt, the terms listed in Art. 2 (1) take precedence over the Jimdo GWS Additional Terms.
(4) The customer is responsible for providing the necessary notifications and obtaining and maintaining all consents required from their end customers, enabling Jimdo and Google to fulfill their respective contractual obligations.
(5) The customer is prohibited from passing on or marketing Google Workspace, individual modules, or services thereof to third parties.

Art. 3 - Violations of these Terms of Use

(1) Any violation of these Jimdo GWS Additional Terms by the customer entitles Jimdo to refuse, suspend, or terminate services to the customer and to terminate the contract extraordinarily.
(2) The same applies to violations of the conditions listed in Art. 2 (1), which Google can object to, and which entitles Google to refuse, suspend, or terminate services to the customer and to terminate the contract extraordinarily.
(3) The customer indemnifies Jimdo, its representatives, executives, employees, and affiliates against all claims arising from a violation according to Art. 3 (1) and (2) of these Jimdo GWS Additional Terms.

Art. 4 - Data Protection & Security or Recovery Notices

(1) As part of the contractual service and considering the contractual conditions, Jimdo will transmit certain customer data to Google and its partner company AppXite SIA. This includes, for example, technical inquiries from the customer about Google Workspace that Jimdo cannot answer directly.
(2) For the purpose of setting up Google Workspace within the Jimdo platform and in accordance with the Google Workspace Terms of Use, Jimdo will transmit the following customer data to Google and the partner company AppXite SIA, Matrožu iela 15, Zemgales priekšpilsēta, Rīga, LV-1048, Latvia (in particular regarding confidentiality, data processing, and security conditions):

• Username and domain to be used for the first account
• First name
• Last name
• Address line
• City
• Postal code
• Country
• State (if applicable)
• Email address
• Company name (optional, if applicable)
• VAT ID (optional, if applicable)
• VAT type
• VAT rate
• Number of licenses
• GW starter package (offer ID)
• Billing cycle

(3) The legal basis for processing this data is the performance of the contract or pre-contractual measures, Art. 6 (1) Sentence 1 lit. b) GDPR.
(4) Data, documents, or emails stored by the customer in Google Workspace are not backed up, archived, or otherwise stored by Jimdo (no backups). If the customer deletes data, documents, or emails, or if an account is blocked or deleted due to contract violations, Jimdo assumes no responsibility for the irretrievable loss of such data or documents, particularly sensitive or confidential data. Jimdo has no way to recover deleted or otherwise lost data, documents, or emails.
(5) The lawful use of Google Workspace is solely the responsibility of the customer. Jimdo assumes no responsibility for the lawful use by the customer. Otherwise, Jimdo's product privacy policy applies.

Art. 5 - Liability & Responsibility

(1) Jimdo assumes no responsibility or liability for the provision, quality, functionality, availability, or support of Google Workspace by Google, subject to the following provisions.
(2) Jimdo, its employees, representatives, vicarious agents, and bodies are only liable for intent and gross negligence or for damages to life, limb, or health, or damages arising under the Product Liability Act or breaches of cardinal obligations (obligations essential to achieving the contract's purpose), where liability is limited to foreseeable damages typical of the contract.

Art. 6 - Miscellaneous

(1) The availability and support of Google Workspace services are governed by the general Google Application Service Level Agreement ("SLA"). The SLA provides the sole and exclusive remedies for you as a customer if (1) Google fails to meet the SLA or (2) Google fails to meet the specified service standards. You must claim such remedies directly through Jimdo. Google will only provide technical support directly to you as a customer, as set out in the Google Workspace Terms of Service.
(2) Jimdo reserves the right to adjust the commercial terms of Google Workspace, including fees, payment terms, and the refund policy, without providing reasons. Before renewing the Google Workspace package, the customer should check this accordingly.
(3) Jimdo and Google are entitled to modify these Jimdo Terms of Use for Google Workspace, as well as the terms listed in Art. 2 (1) or the SLA mentioned in Art. 6 (1), from time to time without prior notice to the customer. The customer should regularly review these documents.
(4) The Jimdo Community Guidelines also apply to the use of the partner platform AppXite.

J. Additional Terms for Jimdo Smart Forms & Jimdo Flows

1. With the Jimdo Smart Forms feature, you have the ability to create, implement, use, and manage customizable and editable form templates on your website. The information provided by your visitors through these forms will be sent to the email address you have provided. Jimdo Smart Forms are offered as part of a package or as an individual add-on service, and we reserve the right to provide this add-on as a paid or free service. These additional terms also includes features such as 'JIMDOFlows', which are based on the Jimdo Smart Forms feature.

2. Jimdo Smart Forms automatically generates form templates and can use information and content you provided during your initial registration, website creation, and management, as well as information and content from your website and user profile.

3. Jimdo Smart Forms are regenerated with each login. If you want to retain individual form templates, you must save them explicitly and/or implement them on your website. Unsaved or unimplemented form templates will expire upon your logout and cannot be restored.

4. No contractual or service relationship is established between us and your website visitors or customers, and we assume no responsibility of any kind for the provision of services to or by your customers, the provision of Jimdo Smart Forms, or the services you offer via Jimdo Smart Forms, including statements or other actions made by you or your customers.

5. You are responsible for ensuring compliance with legal requirements when using Jimdo Smart Forms as the operator of the website.

6. Jimdo Smart Forms may also include an option for your customers to upload files in addition to providing information in text form. If you indicate during the activation of Jimdo Smart Forms that you operate your website as a professional subject to confidentiality obligations, your customers can release you from professional secrecy obligations towards us when using Jimdo Smart Forms. If your customers revoke the release from professional secrecy, you must immediately notify us and report the individual affected content and files so that we can delete them from our servers.

7. Your indemnification obligation under Section A, Clause 18 of the Jimdo Terms of Service also covers claims, damages, and costs arising from claims made by customers or third parties in connection with your use of Jimdo Smart Forms, including obtaining newsletter consents, document uploads, or similar features that Jimdo provides for your use within Jimdo Smart Forms.

8. When using Jimdo Smart Forms, personal data of you and your customers or website visitors may be processed. Therefore, you may need to make adjustments to your privacy policy. This does not apply if you use the Legal Text Generator (LTG), as in this case, your privacy policy is automatically adjusted by your partner Trusted Shops.

9. Jimdo Smart Forms are neither suitable nor intended for the sale of physical products, services, or digital products and digital services (e.g., apps, eBooks, digital publications, PDFs, computer programs, software, software-as-a-service, online games, etc.). Jimdo Smart Forms are also not suitable or intended for processing payments, collecting sensitive payment data (such as credit card or bank information), or sensitive personal data under Art. 9 GDPR. You will not use Jimdo Smart Forms to carry out such processes.

10. You acknowledge that Jimdo Smart Forms do not meet the requirements of the principles for the proper management and storage of books, records, and documents in electronic form as well as data access (GoBD). Therefore, you will refrain from using Jimdo Smart Forms to create invoices, receipts, or other potentially tax-relevant documentation.

11. If you violate your obligations under Clauses 6, 9, and 10 of these additional terms, we have the extraordinary right to terminate the contract with you with immediate effect and to discontinue the provision of related products and services.

12. Jimdo reserves the right to use anonymized information transmitted via Jimdo Smart Forms for training artificial intelligence models in the future. The Additional Terms for Artificial Intelligence apply.

K. Additional Terms for the use of artificial intelligence

1. General

1.1 We may use artificial intelligence (AI) in connection with offering our products and services. Our goal is to not only create innovative new products and services but also to sustainably improve existing ones, tailor them to your needs, enhance process efficiency, and develop novel solutions that provide long-term value for you and your customers.

1.2 These additional terms for the use of artificial intelligence govern the use and application of our AI-based products and services.

2. Use of Content with AI Products and Services

2.1 To access and use Jimdo products and services that incorporate or rely on AI technologies, we use the content and information you provide. This includes data you supply during registration or use of our products and services, including data in your user profile.

2.2 You grant us a perpetual, worldwide, royalty-free, transferable, and sublicensable right to use the relevant content and information protected by copyright or other intellectual property rights. This right serves the purpose of improving, developing, and optimizing our AI-based products and services and includes, in particular, their use for analysis, research, and development activities.

2.3 You confirm that you possess the necessary rights to transfer the usage rights outlined above and that their use does not infringe on the rights of third parties.

3. Use of Content for AI Model Training

3.1 We may use your content and information, excluding personally identifiable data, for creating training data in connection with direct interaction with AI products and services. 

3.2 The training data will only be used to train, optimize, and improve the AI models implemented in or underlying our products and services.

3.3 You have the right to object to the use of your content for AI training at any time. Such objections must be submitted in writing to Privacy(at)jimdo.com. Please note that such objections may impact the functionality of certain products and services that rely on processing this content.

3.4 We ensure that all information and content used for training is processed in accordance with the General Data Protection Regulation (GDPR) and other applicable data protection laws. Specifically, we ensure that no personally identifiable information of you or your customers is included unless explicitly agreed upon with you. Further details are provided in our Privacy Policy.

3.5 The training data is securely stored, and access is restricted to authorized personnel involved in the development or improvement of AI models. We will retain the training data only as long as necessary to fulfill the intended purpose or as required by law.

4. Limits of AI-Generated Content

4.1 Our AI-based products and services operate using advanced artificial intelligence models that are carefully trained and tested. These technologies make predictions based on mathematical calculations, statistical probabilities, training data, and input patterns provided.

4.2 You acknowledge that the fundamental nature of AI technology may result in generated outputs containing errors, inaccuracies, or ambiguous information. It is also possible for similar or identical outputs to be generated for different users.
Therefore, the outputs generated by our AI products and services should always be considered non-binding suggestions. Individual review and, if necessary, revision are required before implementing these outputs on your website or making decisions based on them.

5. Customer Responsibility for Content Input and Indemnification

5.1 In addition to your obligations under Section 7.3 of the Jimdo General Terms, you agree not to submit confidential, copyrighted, illegal, or otherwise problematic content when interacting directly with our AI-based products and services. You ensure that the content you submit does not violate applicable laws or third-party rights.

5.2 Your indemnification obligation under Section 18 of the General Terms also covers claims, costs, damages, and expenses arising from your use of our AI-based products and services or the content generated by them, unless such claims are attributable to us or our affiliates or subcontractors.

6. AI-Generated Content and Copyright

6.1 You acknowledge that AI-generated content typically does not qualify for copyright protection, as it is not the result of human creative effort.

6.2 If you implement our suggestions without substantial and original modifications, you cannot claim that these contents are protected by copyright. This means you cannot take legal action against third parties who use these contents in identical or similar form.

6.3 To establish copyright protection, significant individual modifications that constitute a creative effort on your part are required. If this occurs, you grant us a simple, unrestricted usage right to these modified contents for the duration of the contractual relationship.

7. Transparency and Traceability

7.1 We strive to provide you with comprehensive and understandable information about how the AI models in our products and services function, ensuring maximum transparency.

7.2 We comply with legal transparency obligations toward you and your customers.

7.3 We provide general explanations about the methods, training data, and principles underlying our AI technologies. However, detailed insights into proprietary algorithms or models cannot be provided due to business, security, and technological reasons. We are available to answer general questions to enhance understanding of our systems.

8. Security Measures

8.1 We employ comprehensive security measures to ensure the confidentiality, integrity, and availability of your information and content, as well as any input data from your customers.

8.2 These measures include modern encryption technologies to protect data during transmission and storage, as well as stringent access controls to ensure that only authorized personnel can access relevant information.

8.3 We conduct regular security audits and vulnerability assessments to identify and address potential risks early. We adhere to industry-standard security practices and continuously adapt our measures to current technological developments to provide the highest level of protection for your data.

9. Updates and Changes to AI Models

9.1 We reserve the right to update or modify the AI models used in our products and services regularly to improve functionality, comply with legal requirements, or bring our systems up to date with the latest technology. These changes may include minor adjustments for efficiency or major modifications that significantly enhance the performance and capabilities of the AI.

9.2 You will be notified in advance of significant changes, particularly those that might affect how you use our services. Our goal is to ensure you are always informed and can continue to use our products and services smoothly.

L. Cancellation policy and sample cancellation form

Right of withdrawal

For consumers only, not for business customers

You have the right to withdraw from this contract within 14 days without giving any reason. The withdrawal period is 14 days from the day of the conclusion of the contract.

To exercise your right of withdrawal, inform us (Jimdo GmbH, Stresemannstr. 375, 22761 Hamburg, Germany, support@jimdo.com, fax no. +49 40 - 8 22 44 998, phone no. +49 40 - 8 22 44 997) of your decision to withdraw from the contract by means of a clear declaration. You can use the attached sample form, which is not mandatory. You can also send us your cancellation informally by e-mail, fax or letter. Please make sure that you send us information with which we can identify your contract or your website.

To comply with the withdrawal period, it is sufficient if you send the notification of the withdrawal before the expiry of the withdrawal period.

Consequences of withdrawal

If you cancel the contract, we must refund all payments we have received from you immediately and at the latest within fourteen days of receipt of the cancellation. For this repayment, we will use the same means of payment that you used for the original transaction.

Please note:

Upon termination of the contractual relationship, Jimdo will delete all domains associated with the contract (unless they have already been moved to another provider) as well as any email account(s) associated with those domains.

Only for Creator customers

Our money-back guarantee for rankingCoach

Jimdo grants you a 30-day money-back guarantee on your order of the SEO trainer rankingCoach. For consumers, this guarantee applies in parallel to the statutory 14-day right of withdrawal, but only in relation to this tool. The trial period of 30 days starts with the order. If you wish to make use of the guarantee within this period, send us your clear declaration, e.g. in text form to: support@jimdo.de or by post to Jimdo GmbH, Stresemannstraße 375, 22761 Hamburg or by fax: +49 40 - 8 22 44 998. We will refund your partial payment in relation to the SEO-Trainer rankingCoach within 2 weeks to the payment method through which we received the payment.

Version

January 2024